The reliability and efficiency of the data center depend on the quality and consistency of these services, and Lancom is the appropriate partner for their implementation, with the consistency and dedication that distinguishes it in every project it has undertaken.
The support of a data center is critical for ensuring the seamless operation of the infrastructures and systems it hosts. Lancom has top-level experience in managing and supporting similar infrastructures at any scale, as it owns and operates three data centers in the country with continuous uptime, while supporting its customers’ data centers with the same consistency.
At Lancom, we combine a unique set of services specially designed to meet the critical operational needs of your data center. We fully take responsibility for the operation of your electromechanical infrastructure, setting and continuously monitoring critical performance indicators, while developing processes that ensure its maximum availability and energy efficiency. Lancom’s support services are divided into various categories, depending on the needs and requirements of each organization.
Lancom’s 24/7 Network Operations Center (NOC) serves as the core of monitoring and managing both our infrastructure and that of our clients, ensuring maximum availability and real-time operational continuity. Equipped with advanced system monitoring platforms and network analysis tools, the NOC oversees all critical areas of the data center.
Staffed by certified network and systems engineers, the NOC team continuously monitors and optimizes the network and infrastructure through automated alerts and multi-layered analyses (Layer 2, Layer 3, applications). Specialized tools enable the detection and response to security incidents with DDoS mitigation mechanisms, while SLA and QoS monitoring guarantee the performance of agreed-upon services.
Lancom’s NOC implements proactive maintenance and system optimization through scheduled backup procedures and upgrades, while its disaster recovery plan ensures the uninterrupted operation of both our infrastructure and that of our clients in crisis situations. With automated reporting and comprehensive network and infrastructure status updates, clients receive real-time information aimed at the continuous, secure, and reliable operation of their critical infrastructure.
1. Infrastructure Management
We adopt a holistic approach to the operation of your data center and take overall responsibility for the performance of your infrastructure. We define set points and continuously monitor them, while implementing appropriate processes that will ensure the optimal availability and energy efficiency of your electromechanical infrastructure.
Power Supply Systems
Continuous availability through generators and other energy management mechanisms.
Cooling & HVAC
Management of temperature and humidity to ensure that servers, network equipment, and all other data center systems operate within acceptable temperature limits.
Space Management
Optimization of available space for the proper hosting of systems and avoidance of overloading.
Cable and Connectivity Maintenance
Organization of network cabling, optical fibers, and other wiring to reduce errors and failures, while facilitating new installations and maintenance.
Optimization of Operation and Increased Efficiency
Continuous monitoring of the infrastructure to enhance the operation and efficiency of your data center.
Immediate Response to Malfunctions
If any malfunction occurs at the infrastructure level, our experienced engineers will address it immediately to prevent downtime and service interruption.
2. Network Management
Network support is a fundamental pillar of data center operation and includes:
Network Monitoring
Continuous monitoring of network performance to identify and fix problems before they affect infrastructure operation.
Bandwidth Management
Effective allocation of available bandwidth to ensure smooth data flow of the infrastructures.
Firewall and Security Management
Monitoring and optimizing network security to prevent attacks and data leaks.
DNS and DHCP Services
Essential functions for traffic routing if necessary.
3. Systems and Software Support
We adopt a holistic approach to the operation of your data center and take overall responsibility for the performance of your infrastructure. We define set points and continuously monitor them, while implementing appropriate processes that will ensure the optimal availability and energy efficiency of your electromechanical infrastructure.
Server Management
Includes installation, configuration, upgrade, and maintenance of servers at the hardware level.
Operating Systems Support
Support for server operating systems like Windows Server, Linux, and others, with regular updates and problem fixes.
Data Backup and Recovery
Creation of regular backups and ensuring the ability to recover data in case of failure or disaster.
Application Support
Maintenance and optimization of applications hosted in the data center, such as databases (SQL, Oracle), web applications, ERP systems, etc.
4. Security and Compliance
Security services are essential for protecting data and systems. The service includes:
Security Operations Center
Continuous monitoring to detect and respond to suspicious activity in the installed infrastructures.
Incident Management
Procedures for reporting, handling, and analyzing security incidents.
Physical Security Management
Installation and management of access systems, such as entry cards, biometric controls, and security cameras.
Compliance with Standards
Ensuring that the data center follows security best practices and complies with international standards such as ISO 27001, GDPR as well as all the requirements of the NIS2 Directive and the Digital Operational Resilience Act (DORA).
5. Operations Support
Operations support services in the data center ensure continuous operation with minimal interruptions. The service includes:
24/7 Helpdesk
An available support center to address issues and requests from the customer’s engineers, ensuring quick fixes.
Remote Hands and Smart Hands Services
Physical presence of technical personnel at the data center site to perform actions such as system reboots, equipment changes, or problem diagnostics.
Updates and Fixes (Patch Management)
Regular installation of security updates and software improvements on data center systems.
6. Disaster Recovery & Business Continuity
These services ensure the continuous operation of the data center in case of disaster:
Creation of Disaster Recovery Plan
Planning for the restoration of operations after major incidents, such as natural disasters or significant system failures.
Data Replication to Remote Locations
Using geographically dispersed data centers to ensure uninterrupted operation.
Regular DR Tests
Disaster simulations to ensure that the recovery plan can be executed effectively.
7. Performance Management & Optimization
Performance Monitoring
Use of monitoring tools to identify bottlenecks or failures in systems and the network.
System Optimization
Analysis and optimization of the performance of data center systems and resources, such as storage, memory, CPU, and networking.
8. Migration Services
Data and Systems Transfer
Secure transfer of data from other locations or older systems to a new data center.
IaaS Migration
Installation, configuration, and management of IaaS that have been transferred to the new infrastructure.
Project Planning and Execution
Collaboration with your business for proper migration planning to minimize downtime.
